Senior Service Desk Analyst

cryptonews.llc

5+ years in it support
Expertise in windows and macos
Experience with microsoft 365
This role is critical in delivering high-quality technical support across a fast-paced, media-driven environment

Job Summary

  • This role is critical in delivering high-quality technical support across a fast-paced, media-driven environment.
  • You will act as an escalation point for complex issues and mentor junior analysts.
  • This is an excellent opportunity for someone passionate about technology and delivering exceptional end-user support.

Matching Summary

This role is critical in delivering high-quality technical support across a fast-paced, media-driven environment.

Skills & Requirements

Must-have

  • 5+ years in IT support
  • Expertise in Windows and macOS
  • Experience with Microsoft 365

Nice-to-have

  • Experience in media or publishing
  • Familiarity with identity management tools
  • Knowledge of endpoint management tools

Key Requirements

  • 5+ years of experience
  • ITIL Foundation certification preferred
  • Strong troubleshooting and analytical skills

Work Rights

Not specified

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