Bilingual Merchant Support Specialist (french/english)

Nuvei

Montreal, QC, Canada
Not specified; overtime pyy provided for evening, ...
On-site
Full fluency in english and french
24/7 shift availability including weekends
Inbound customer service and technical support calls
This role requires full fluency in both English and French to support merchants across global markets

Job Summary

  • This role requires full fluency in both English and French to support merchants across global markets.
  • Candidates must be available for 24/7 shifts, including evenings, weekends, and holidays, with additional pay for non-standard hours.
  • The position involves answering inbound technical support calls, resolving complex issues, and identifying trends for process improvement.

Matching Summary

This role requires full fluency in both English and French to support merchants across global markets.

Salary

Not specified; Overtime pay provided for evening, weekend, and holiday shifts

Skills & Requirements

Must-have

  • Full fluency in English and French
  • 24/7 shift availability including weekends
  • Inbound customer service and technical support calls
  • High school diploma or equivalent
  • Ability to resolve critical situations professionally

Nice-to-have

  • Energized by professional skill development
  • Proud of problem-solving ability
  • Spanish language knowledge
  • Advanced computer and MS Office skills
  • Team-oriented mindset with personal accountability

Key Requirements

  • High school diploma or equivalent
  • Fluent in written and spoken English
  • Fluent in written and spoken French (for Quebec locations)
  • Availability for rotating 24/7 shifts

Work Rights

Not specified

Tailored Resume

Cover Letter