Not specified; not specified; comprehensive benefi...
7 years of relevant experience required
Bachelor's degree in relevant field
Manage call center operations and staff
The Director, Contact Center plans and executes all Call Center operations while managing staff to ensure continuous improvement in service delivery
Job Summary
The Director, Contact Center plans and executes all Call Center operations while managing staff to ensure continuous improvement in service delivery.
The role involves establishing the department's overarching customer experience strategy and educating the organization to consistently improve the customer experience.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Matching Summary
The Director, Contact Center plans and executes all Call Center operations while managing staff to ensure continuous improvement in service delivery.
Salary
Not specified; Not specified; Comprehensive benefits package including medical, dental, tuition remission
Skills & Requirements
Must-have
7 years of relevant experience required
Bachelor's degree in relevant field
Manage call center operations and staff
Develop customer experience strategy
Analyze performance metrics and data
Nice-to-have
Build high-performing leadership teams
Drive innovation and operational change
Foster positive motivational work environment
Align departmental goals with enterprise strategy
Key Requirements
Minimum 7 years of relevant experience
Bachelor's degree in relevant field
Refer to department description for certification requirements