Application Support Analyst

Global Energy Transition

Calgary, Canada
Second line support
Production systems operational
Timely user query response
This role serves as a critical bridge between our business users and technical teams, ensuring seamless operation of production systems in a fast-paced, time-critical commodities trading environment

Job Summary

  • This role serves as a critical bridge between our business users and technical teams, ensuring seamless operation of production systems in a fast-paced, time-critical commodities trading environment.
  • Key responsibilities include providing second line support for user issues, ensuring production systems are fully operational, and responding to user queries in a timely manner.
  • Flexibility on working hours is essential; some out of hours work will be required where needed to meet the business needs.

Matching Summary

This role serves as a critical bridge between our business users and technical teams, ensuring seamless operation of production systems in a fast-paced, time-critical commodities trading environment.

Skills & Requirements

Must-have

  • second line support
  • production systems operational
  • timely user query response
  • SQL
  • IT architecture
  • Database structures
  • XML
  • Business Objects
  • QlikView

Nice-to-have

  • dynamic Trading IT team
  • fast-paced environment
  • handle diverse knowledge levels
  • full trade cycle understanding

Key Requirements

  • 6+ years working experience in IT
  • 5+ years Application Support Analyst
  • commodities trading environments
  • Bachelor’s or Master’s degree
  • ITIL Certification Preferred

Work Rights

Not specified

Tailored Resume

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