Program Manager

Salesforce

Structured onboarding programs
Capability development programs
Competency-based hiring frameworks
The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development

Job Summary

  • The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development.
  • This role serves as a strategic bridge between Recruiting, ES Business Partners, and CSM Leadership to ensure the right talent is hired, onboarded effectively, and enabled to succeed quickly in their roles.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and is looking for Trailblazers passionate about bettering business and the world through AI.

Matching Summary

The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development.

Skills & Requirements

Must-have

  • structured onboarding programs
  • capability development programs
  • competency-based hiring frameworks
  • interviewer readiness coordination
  • accelerate time-to-productivity

Nice-to-have

  • AI-driven customer success
  • continuous learning culture
  • stakeholder collaboration
  • data-driven insights
  • customer advisory skills

Key Requirements

  • 8+ years of experience
  • talent development experience
  • enablement program design
  • recruiting partnership experience
  • program management experience
  • customer success operations experience
  • SaaS/consulting/technology environments

Work Rights

Not specified

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