You’ll be the point person ensuring that high‑visibility, customer‑facing issues are quickly identified, accurately diagnosed, and driven to closure
Job Summary
You’ll be the point person ensuring that high‑visibility, customer‑facing issues are quickly identified, accurately diagnosed, and driven to closure.
You’ll use CTF (Captured Test Fleet) vehicles, development vehicles, and field feedback to reproduce issues, validate fixes, and ensure robust diagnostic strategies.
In this role, you’ll also mentor newer team members and help scale our issue‑resolution capability as the number of vehicle programs continues to grow.
Matching Summary
You’ll be the point person ensuring that high‑visibility, customer‑facing issues are quickly identified, accurately diagnosed, and driven to closure.
Skills & Requirements
Must-have
in-vehicle troubleshooting
vehicle electrical architecture
serial data communication
OnStar insights
Captured Test Fleet vehicles
Over-the-Air (OTA) campaigns
Nice-to-have
diagnosing parasitic drain issues
telematics systems data flows
embedded software and controls
software application/tool development
Key Requirements
BS in Engineering or 8+ years experience
5+ years in-vehicle troubleshooting experience
Strong understanding of CAN, LIN, Ethernet
Experience with Vehicle Spy scripts
Hands-on ECU flashing/software updates
Ability to work onsite at Milford and Warren facilities