Vpro Product Support Engineer

Intel Jobs

Hillsboro, Oregon, United States
Base: $149,600.00-245,160.00 usd; bonus/equity: st...
**
5+ years enterprise system management experience
Experience with windows server 2019/2022/2026
Hands-on troubleshooting of tls and certificate chains
** Intel is seeking a Product Support Engineer to enhance customer experience with vPro products by providing technical assistance and driving improvements. The role requires strong technical expertise in system management and customer support, with a focus on troubleshooting complex issues. **

Job Summary

  • This role serves as the primary point of consultation and escalation for complex vPro product issues within the Intel Customer Support organization.
  • The position requires developing comprehensive training programs and delivering technical guidance to support centers to maintain current capabilities.
  • Intel offers a competitive total compensation package including stock bonuses, health benefits, retirement plans, and vacation time.

Matching Summary

Match Score: 75

** Intel is seeking a Product Support Engineer to enhance customer experience with vPro products by providing technical assistance and driving improvements. The role requires strong technical expertise in system management and customer support, with a focus on troubleshooting complex issues. **

Salary

Base: $149,600.00-245,160.00 USD; Bonus/Equity: Stock bonuses included; Benefits: Health, retirement, and vacation

Skills & Requirements

Must-have

  • 5+ years enterprise system management experience
  • Experience with Windows Server 2019/2022/2026
  • Hands-on troubleshooting of TLS and certificate chains
  • Knowledge of OSI model and networking protocols
  • Experience with Active Directory, DHCP, DNS, SQL Server

Nice-to-have

  • Cloud infrastructure deployment in Azure or AWS
  • Experience with remote management consoles like RMM
  • Fluency in PowerShell and Python scripting
  • Ability to create technical knowledge articles
  • Strong analytical and debug skills for esoteric issues

Key Requirements

  • Bachelor's degree in System Engineering, Computer Science, or related field
  • Not eligible for immigration sponsorship
  • Must be capable of working with customers directly
  • Deep understanding of server hardware, BIOS, firmware, and drivers

Work Rights

Not specified

Tailored Resume

Cover Letter