Digital Customer Success Program Manager

Workday

Atlanta, GA, USA
Base: $95,200 - $142,800 usd; bonus/equity: eligib...
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5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
** Workday is seeking a Digital Customer Success Program Manager to join their Customer Success Center of Excellence team. This fully remote role focuses on enhancing customer engagement and operational efficiency through digital initiatives while fostering a collaborative and innovative company culture. **

Job Summary

  • This role is central to shaping how Workday scales its customer success programs globally through digital initiatives.
  • The team operates a Council model to co-author roadmaps with field partners, ensuring solutions are grounded in real-world needs.
  • Workday offers flexible work arrangements requiring at least 50% time in-office or in the field per quarter alongside competitive compensation.

Matching Summary

Match Score: 75

** Workday is seeking a Digital Customer Success Program Manager to join their Customer Success Center of Excellence team. This fully remote role focuses on enhancing customer engagement and operational efficiency through digital initiatives while fostering a collaborative and innovative company culture. **

Salary

Base: $95,200 - $142,800 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Digital customer engagement strategy
  • Roadmap and delivery planning

Nice-to-have

  • Gainsight or Planhat platform knowledge
  • AI-powered productivity improvements
  • Design thinking application
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years of relevant experience
  • Project management certification preferred
  • Experience with enterprise software products

Work Rights

Not specified

Tailored Resume

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