Tech Service Desk Agent - Salt Lake City

Unisys UK

Salt Lake City, United States
**
Tier 1 and tier 2 support experience
Hardware and software maintenance skills
Network connectivity troubleshooting ability
** Unisys UK is seeking a Tech Service Desk Agent in Salt Lake City to provide Tier 1 and Tier 2 support, troubleshoot complex issues, and communicate solutions effectively to users. The ideal candidate should have 2-4 years of relevant experience and a high school diploma or GED, with potential technical certification preferred. **

Job Summary

  • This role provides Tier 1 and Tier 2 support by troubleshooting complex hardware, software, and network issues.
  • The successful candidate will identify root causes of problems and communicate resolutions to both technical and non-technical users.
  • Applicants must be eligible for U.S. Government authorizations due to potential access to export-controlled commodities.

Matching Summary

Match Score: 75

** Unisys UK is seeking a Tech Service Desk Agent in Salt Lake City to provide Tier 1 and Tier 2 support, troubleshoot complex issues, and communicate solutions effectively to users. The ideal candidate should have 2-4 years of relevant experience and a high school diploma or GED, with potential technical certification preferred. **

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support experience
  • Hardware and software maintenance skills
  • Network connectivity troubleshooting ability

Nice-to-have

  • Strong analytical problem solving skills
  • Effective communication with non-technical users
  • Experience supporting client proprietary applications

Key Requirements

  • High School Diploma or GED required
  • 2-4 years of relevant experience
  • Eligibility for U.S. Government export authorization

Work Rights

Must be eligible for U.S. Government export authorization

Tailored Resume

Cover Letter