Bilingual Customer Service Representative

Leidos

Indianapolis, IN, US
Base: $18.00 ph; bonus/equity: not specified; bene...
Bilingual english and spanish fluency
High-volume contact center experience
Ms office and internal database navigation
The role supports the US Department of Housing and Urban Development by assisting renters and homeowners with housing requests and FHA mortgage programs

Job Summary

  • The role supports the US Department of Housing and Urban Development by assisting renters and homeowners with housing requests and FHA mortgage programs.
  • Employees receive immediate training on HUD rental assistance and FHA mortgage programs while delivering excellent customer service in a high-volume environment.
  • Benefits include medical and dental insurance, 401K, life insurance, and paid time off starting from day one of employment.

Matching Summary

The role supports the US Department of Housing and Urban Development by assisting renters and homeowners with housing requests and FHA mortgage programs.

Salary

Base: $18.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, 401K, Life, AD&D, Voluntary Disability, PTO, 11 holidays

Skills & Requirements

Must-have

  • Bilingual English and Spanish fluency
  • High-volume contact center experience
  • MS Office and internal database navigation
  • 40 WPM keyboarding proficiency
  • Adherence to Standard Operating Procedures

Nice-to-have

  • Rental property management background
  • Mortgage servicing complaint handling
  • Omnichannel call center experience
  • Ability to handle upset customers
  • Strong written and verbal communication

Key Requirements

  • Minimum 2 years contact center experience
  • High School diploma or GED certificate
  • Public Trust Security clearance eligibility
  • Full fluency in English and Spanish

Work Rights

Must successfully obtain Public Trust Security clearance

Tailored Resume

Cover Letter