The Financial Crime Operations (FCO) Strategy and Performance (S&P) team is responsible for the effective and efficient governance and design delivery of strategic initiatives across Financial Crime Operations
Job Summary
The Financial Crime Operations (FCO) Strategy and Performance (S&P) team is responsible for the effective and efficient governance and design delivery of strategic initiatives across Financial Crime Operations.
As the Senior Product Manager (GCO, Screening, LEA, Offboarding), you will be part of the FCS Knowledge team, reporting to the Knowledge Lead, and part of the wider Strategic Governance and Initiatives Team.
You will be responsible for translating the vision into usable assets for the users, understanding customer needs and turning them into clear product requirements.
Matching Summary
The Financial Crime Operations (FCO) Strategy and Performance (S&P) team is responsible for the effective and efficient governance and design delivery of strategic initiatives across Financial Crime Operations.
Skills & Requirements
Must-have
Financial Crime Operations strategy
Knowledge management and product delivery
Customer-facing collateral content owner
AI-generated output validation
User-centred design principles
Stakeholder engagement and collaboration
Nice-to-have
Strategic thinking with hands-on execution
Passionate about meaningful knowledge experiences
Continuous improvement mindset
Key Requirements
Proven experience in knowledge management, product delivery, or content creation
Strong background in content strategy, communications, and customer-centred design
Experience leading technology and AI-enabled change
Skilled in applying UX principles and human-centred design
Strong leadership, stakeholder engagement, and analytical skills