Thermo Fisher Scientific is seeking a Lead Order Support Specialist who is fluent in German to join their Shared Service Center in Budapest. The role involves providing exceptional customer service throughout the order lifecycle, managing customer requests, and supporting the management team
Job Summary
The role is based at the new Shared Service Center in Budapest supporting customers throughout the order lifecycle.
The specialist acts as a deputy to the Team Leader and provides guidance to colleagues while managing escalations.
Thermo Fisher Scientific aims to enable customers to make the world healthier, cleaner, and safer through innovative technologies.
Matching Summary
Match Score: 85
Thermo Fisher Scientific is seeking a Lead Order Support Specialist who is fluent in German to join their Shared Service Center in Budapest. The role involves providing exceptional customer service throughout the order lifecycle, managing customer requests, and supporting the management team.
Skills & Requirements
Must-have
Fluency in English and German languages
3-5 years customer service experience
Experience with ERP systems preferred
Strong problem-solving and multitasking skills
Expertise in Customer Relationship Management systems
Nice-to-have
Additional European language skills
Proactive solution-focused mindset
Ability to lead meetings and facilitate actions
Experience driving efficiency initiatives
High integrity and compliance awareness
Key Requirements
Minimum 3-5 years customer service experience
High school diploma or Government Body award required