Pure Storage is seeking a Customer Success Strategy & Operations Manager to lead cross-functional initiatives that enhance customer experience and operational excellence within their Everpure Platform. The ideal candidate will have extensive experience in program management, particularly in Customer Success or SaaS environments, to drive strategic execution and influence outcomes across the organization
Job Summary
This role bridges the gap between high-level vision and operational reality by leading high-stakes, cross-functional initiatives that scale the Everpure Platform.
The successful candidate will partner directly with leadership to transform ambiguity into actionable frameworks ensuring critical priorities achieve measurable business impact.
Pure Storage offers a collaborative culture where employees are celebrated for thinking critically and contributing to meaningful innovation within a Fortune Best Workplace.
Matching Summary
Match Score: 85
Pure Storage is seeking a Customer Success Strategy & Operations Manager to lead cross-functional initiatives that enhance customer experience and operational excellence within their Everpure Platform. The ideal candidate will have extensive experience in program management, particularly in Customer Success or SaaS environments, to drive strategic execution and influence outcomes across the organization.
Salary
Base: $153,000 - $230,000 USD; Bonus/Equity: Eligible for incentive pay and/or equity; Benefits: Flexible time off, wellness resources, company-sponsored team events
Skills & Requirements
Must-have
7+ years program management experience
SaaS or high-growth technology environment
Cross-functional initiative leadership
PROSCI change management principles
Executive stakeholder communication
Nice-to-have
Ability to build frameworks from scratch
Results-driven mindset in ambiguity
Innovative thinking and critical analysis
Global stakeholder alignment skills
Key Requirements
7+ years experience in program management or strategy
Proven track record in Customer Success or SaaS
Strong foundation in PROSCI change management methodologies