Build high-performing customer success and support teams
Drive customer retention and expansion revenue growth
The role involves designing and delivering Flare-wide programs to retain and grow the value of a customer base serving over one million employees
Job Summary
The role involves designing and delivering Flare-wide programs to retain and grow the value of a customer base serving over one million employees.
This leader will drive strategy across Customer Success, onboarding, partner network success, and customer support to maximize product penetration and long-term growth.
As a member of the senior leadership team, the incumbent will represent the function in key planning forums and influence investment decisions focused on EBITDA outcomes.
Matching Summary
The role involves designing and delivering Flare-wide programs to retain and grow the value of a customer base serving over one million employees.
Skills & Requirements
Must-have
Lead and establish Customer Success function
Build high-performing Customer Success and Support teams
Drive customer retention and expansion revenue growth
Develop Customer Success Playbook with QBR frameworks
Partner with Product and Engineering on roadmap prioritization
Nice-to-have
Experience in B2B SaaS start-up or scale-up environment
Strong analytical capability with dashboard and metrics usage
Excellent communication skills for translating complex insights
Familiarity with modern sales and support enablement technologies
Ability to influence senior leaders on EBITDA outcomes
Key Requirements
Extensive experience leading Customer Success function
Proven track record in B2B SaaS retention and expansion
Strong stakeholder management skills across cross-functional teams