Base: $30,773; bonus/equity: not specified; benefi...
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Excellent customer service
Campus switchboard management
Answering emails
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The University of Arkansas at Little Rock is seeking a Customer Service Specialist to provide excellent customer support at the ASK Desk, serving students, families, and community members. The position requires a high school diploma, relevant experience, and strong communication skills.
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Job Summary
The Customer Service Specialist will serve as the main customer service representative for the ASK Desk, acting as a welcoming and knowledgeable contact for students, families, employees, and community members.
Responsibilities include managing the campus switchboard, answering emails, providing campus-wide referral information, reporting customer volume and satisfaction, and assisting in training student staff.
This position requires excellent customer service skills, effective communication, organizational and multitasking abilities, and the flexibility to work evenings and weekends.
Matching Summary
Match Score: 75
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The University of Arkansas at Little Rock is seeking a Customer Service Specialist to provide excellent customer support at the ASK Desk, serving students, families, and community members. The position requires a high school diploma, relevant experience, and strong communication skills.
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Salary
Base: $30,773; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
excellent customer service
campus switchboard management
answering emails
student escort assistance
campus-wide referral information
Nice-to-have
knowledge of Workday
knowledge of Slate
knowledge of Qless
team player
independent worker
Key Requirements
High school diploma or equivalent
One year specialized training
One year experience in a related field
Ability to work evenings and weekends
Proof of legal authority to work in the United States
Work Rights
Proof of legal authority to work in the United States