Customer Service Manager

Assure

Melbourne, Australia
On-site
Leadership and coaching skills
Experience in high-volume call environments
Strong time management skills
The Customer Service Manager will lead the Customer Service Team to deliver excellent service to stakeholders in the Aged Care and Disability space

Job Summary

  • The Customer Service Manager will lead the Customer Service Team to deliver excellent service to stakeholders in the Aged Care and Disability space.
  • You will collaborate with the National Operations Manager to enhance Mobility’s Customer Experience design.
  • Join a supportive team that values diversity and offers ongoing training and professional development.

Matching Summary

The Customer Service Manager will lead the Customer Service Team to deliver excellent service to stakeholders in the Aged Care and Disability space.

Skills & Requirements

Must-have

  • Leadership and coaching skills
  • Experience in high-volume call environments
  • Strong time management skills

Nice-to-have

  • Proactive attitude
  • Customer Experience mapping
  • Ability to remain calm under pressure

Key Requirements

  • Knowledge of Aged Care and NDIS
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter