Customer & Partner Advocate, Office Of The Cco

MongoDB

United States
Base: $101,000 - $198,000 usd; bonus/equity: equit...
On-site (can be based remotely in the u.s.)
3-5 years owning strategic customer portfolios
Direct accountability for c-level relationships
Experience with cross-functional initiatives
MongoDB is seeking a Customer & Partner Advocate to support the Chief Customer Officer in enhancing strategic relationships with customers and partners. This role requires strong executive communication skills and a customer-centric mindset, focusing on translating insights into actionable business outcomes

Job Summary

  • This role reports directly to the Chief Customer Officer and is responsible for ensuring high-impact interactions land with MongoDB's most strategically significant customers and partners.
  • The incumbent will work hand-in-hand with the Chief of Staff to translate external relationship intelligence into internal strategic priorities while managing both customer and partner dimensions equally.
  • MongoDB offers a supportive culture with benefits including generous parental leave, fertility assistance, and access to transgender-inclusive health insurance coverage.

Matching Summary

Match Score: 85

MongoDB is seeking a Customer & Partner Advocate to support the Chief Customer Officer in enhancing strategic relationships with customers and partners. This role requires strong executive communication skills and a customer-centric mindset, focusing on translating insights into actionable business outcomes.

Salary

Base: $101,000 - $198,000 USD; Bonus/Equity: Equity and employee stock purchase program available; Benefits: Flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, 401(k) plan

Skills & Requirements

Must-have

  • 3-5 years owning strategic customer portfolios
  • Direct accountability for C-level relationships
  • Experience with cross-functional initiatives
  • Ability to synthesize ambiguous information into insights
  • Excellent written and verbal executive communication skills

Nice-to-have

  • Deep empathy for customer needs
  • Strong stakeholder management and influence skills
  • Bias for action in fast-paced environments
  • Interest in software, AI, and data technology
  • Ability to quickly understand product strategy

Key Requirements

  • 3-5+ years experience owning strategic customer portfolios
  • Proven ability to interact with senior executives
  • Frequent travel required to support meetings

Work Rights

Not specified

Tailored Resume

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