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Citi is seeking a Service Experience Manager for their CitiPhone contact center in Changi, Singapore, to enhance customer service quality and drive satisfaction through innovative solutions and operational excellence. The ideal candidate should have significant experience in customer service operations, leadership, and a passion for improving customer experiences.
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Job Summary
The Service Experience Manager will lead initiatives to map, analyze, and optimize customer journeys across all CitiPhone touchpoints.
Citi offers extensive on-the-job training, exposure to senior leaders, and programs supporting physical and mental well-being including telehealth options.
This role requires overseeing complex complaint resolutions and collaborating with Relationship Managers to ensure a cohesive client experience.
Matching Summary
Match Score: 75
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Citi is seeking a Service Experience Manager for their CitiPhone contact center in Changi, Singapore, to enhance customer service quality and drive satisfaction through innovative solutions and operational excellence. The ideal candidate should have significant experience in customer service operations, leadership, and a passion for improving customer experiences.
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