Supervise and mentor policy administration specialists
Track team metrics and report performance
Provide exceptional customer experiences to agents and policyholders
As Team Lead, you will be responsible for training, supervising, and tracking staff performance, while continuing to help with PA work
Job Summary
As Team Lead, you will be responsible for training, supervising, and tracking staff performance, while continuing to help with PA work.
Track team metrics and report performance trends, provide input on process improvements and help implement best practices.
Support and empower agents and policyholders, research solutions, maintain privacy and security, apply multiple underwriting guides and manuals effectively.
Matching Summary
As Team Lead, you will be responsible for training, supervising, and tracking staff performance, while continuing to help with PA work.
Skills & Requirements
Must-have
Supervise and mentor policy administration specialists
Track team metrics and report performance
Provide exceptional customer experiences to agents and policyholders
Manage coverage updates and endorsements
Apply underwriting guides and manuals
Nice-to-have
Solution-oriented mindset
Positive team culture
Continuous learning and growth
Key Requirements
At least one year of personal lines insurance experience