Harrods is seeking a Customer Service Manager for its In-Store Customer Service team in Knightsbridge, UK. The ideal candidate will have leadership experience in a fast-paced, customer-facing environment and a passion for delivering exceptional service through team development and operational excellence
Job Summary
Lead the In‑Store Customer Service operation by strengthening service standards, building leadership capability, and creating a culture rooted in ownership and accountability.
Your leadership will ensure that our In‑Store Customer Service operation remains stable, confident, efficient, and truly customer‑centric.
As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Matching Summary
Match Score: 85
Harrods is seeking a Customer Service Manager for its In-Store Customer Service team in Knightsbridge, UK. The ideal candidate will have leadership experience in a fast-paced, customer-facing environment and a passion for delivering exceptional service through team development and operational excellence.
Skills & Requirements
Must-have
Lead and develop Assistant Managers
Set and reinforce clear service standards
Embed reliable operational rhythms
Share shop-floor insights
Collaborate closely with other departments
Provide calm, structured leadership
Nice-to-have
Emotionally intelligent leader
People-centred leader
Relationship-driven
Champion improvements
Authenticity and personality
Key Requirements
Leadership experience in a fast-paced, customer-facing environment