Client Experience Director

jll.co.in

London, GBR
Client experience program champion
Senior stakeholder engagement
Business value and roi articulation
JLL empowers you to shape a brighter way by combining world-class services, advisory and technology for our clients

Job Summary

  • JLL empowers you to shape a brighter way by combining world-class services, advisory and technology for our clients.
  • You will serve as the primary advocate for our CX program with internal business stakeholders, clearly articulating how customer experience initiatives translate to business growth and increased revenue.
  • Operating as part of a global CX team with colleagues in different time zones, you will collaborate effectively across geographical boundaries while maintaining focus on London-based stakeholder needs.

Matching Summary

JLL empowers you to shape a brighter way by combining world-class services, advisory and technology for our clients.

Skills & Requirements

Must-have

  • Client experience program champion
  • Senior stakeholder engagement
  • Business value and ROI articulation
  • Global team collaboration

Nice-to-have

  • Passion for improving client satisfaction
  • Building consensus among leaders
  • Strategic value of CX initiatives

Key Requirements

  • At least 8 years' experience
  • Bachelor's degree or equivalent
  • Fluent user of Microsoft applications
  • Comfortable with virtual collaboration tools

Work Rights

Not specified

Tailored Resume

Cover Letter