Credit & Collections Representative (remote - Night Shift)

Sky (Comcast)

Fully remote
Real-time chat communication
Resolve customer delinquencies
Explain billing details
This job plays a critical role in managing the collections process, ensuring accounts receive timely and appropriate action

Job Summary

  • This job plays a critical role in managing the collections process, ensuring accounts receive timely and appropriate action.
  • It involves interacting with customers to resolve delinquencies, providing clear billing explanations, and maintaining account accuracy.
  • The role is pivotal in upholding the company's commitment to customer experience while adhering to established collection guidelines and policies.

Matching Summary

This job plays a critical role in managing the collections process, ensuring accounts receive timely and appropriate action.

Skills & Requirements

Must-have

  • Real-time chat communication
  • Resolve customer delinquencies
  • Explain billing details
  • Process disconnections and payments
  • Work night shift schedule

Nice-to-have

  • Own the customer experience
  • Be an active part of the Net Promoter System
  • Support a culture of inclusion

Key Requirements

  • 1-2 years Accounts Receivable/Credit and Collections experience
  • Customer Service / Customer-facing experience
  • Call Center collection experience preferred
  • Excellent English communication skills
  • High School Diploma / GED

Work Rights

Not specified

Tailored Resume

Cover Letter