Team Lead-operations

MarketStar

Bangalore, India
On-site
Team performance monitoring
Real-time feedback and coaching
Daily floor operations management
Oversee day-to-day operations, deliver on key service level components, and manage employee performance to foster a collaborative and motivating environment

Job Summary

  • Oversee day-to-day operations, deliver on key service level components, and manage employee performance to foster a collaborative and motivating environment.
  • Ensure the delivery of service level agreements (SLAs) by monitoring team performance, identifying areas of improvement, and implementing corrective actions.
  • Lead by example, maintaining a positive, motivated, and collaborative team environment and foster an atmosphere that encourages open communication, team cohesion, and employee engagement.

Matching Summary

Oversee day-to-day operations, deliver on key service level components, and manage employee performance to foster a collaborative and motivating environment.

Skills & Requirements

Must-have

  • Team performance monitoring
  • Real-time feedback and coaching
  • Daily floor operations management
  • Customer relationship building
  • Sales tools proficiency
  • Client handling skills

Nice-to-have

  • Leadership by example
  • Continuous learning encouragement
  • People-first organization

Key Requirements

  • 4-10 Years of experience
  • At least 2+ years of team management experience
  • Hiring and coaching experience
  • Operational management experience
  • Customer relationship building ability
  • Escalation handling expertise
  • Team development skills

Work Rights

Not specified

Tailored Resume

Cover Letter