Manager - Business Channel (customer Service & Operations)

Hong Leong Bank

Ipoh, Malaysia
Customer service management
People management
Branch operations
The Customer Service and Operations Manager is responsible to maintain seamless daily branch operations through leading, guiding, and mentoring the operations team

Job Summary

  • The Customer Service and Operations Manager is responsible to maintain seamless daily branch operations through leading, guiding, and mentoring the operations team.
  • The role includes maintaining HLB’s policies, standards, compliance to BNM regulatory reporting and receiving customer inquiries or complaint escalation in a timely manner.
  • We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation.

Matching Summary

The Customer Service and Operations Manager is responsible to maintain seamless daily branch operations through leading, guiding, and mentoring the operations team.

Skills & Requirements

Must-have

  • Customer Service Management
  • People Management
  • Branch Operations
  • Stakeholder management
  • BNM regulatory reporting
  • Sales targets achievement

Nice-to-have

  • Digital-at-the-Core ethos
  • Life-long learning
  • Think-Act-Own attitude
  • Entrepreneurial heritage

Key Requirements

  • Minimum 4 to 5 years related experience
  • Degree/Diploma/Professional Certification
  • Malaysian citizen

Work Rights

Malaysian citizen

Tailored Resume

Cover Letter