Customer Experience Advisor | S1 | Retail Banking | Lifestyle 260 | Ayr 99 Hs Branch

Santander

Ayr, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
On call (minimum of 260 hours per annum)
Customer service delivery
Effective customer communication
Handle daily transactions and queries
Santander is seeking a Customer Experience Advisor for their Ayr branch, focusing on delivering exceptional customer service through various channels. The role requires flexibility and adaptability, as the advisor will engage with customers both in-person and over the phone, addressing a wide range of needs

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • As a Customer Experience Advisor, you will be a listener and problem solver, assisting customers with transactions, queries, technology, and protecting them against fraud and scams.
  • Santander offers competitive rewards including a starting salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and comprehensive wellbeing support.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Ayr branch, focusing on delivering exceptional customer service through various channels. The role requires flexibility and adaptability, as the advisor will engage with customers both in-person and over the phone, addressing a wide range of needs.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days' holiday plus bank holidays, pension, healthcare, share plans, staff product discounts

Skills & Requirements

Must-have

  • Customer service delivery
  • Effective customer communication
  • Handle daily transactions and queries
  • Customer relationship building
  • Identify customer experience improvements

Nice-to-have

  • Go above and beyond for customers
  • Flexible and can-do approach
  • Open to broad range of activities
  • Adapt to business needs

Key Requirements

  • Proven customer service experience
  • Right to work in the UK

Work Rights

Must have the right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter