Patient Experience Specialist

Montu

Brisbane, Australia
Not specified; not specified; benefits include wfh...
Remote
Inbound and outbound patient communication
Empathetic and solution-centric attitude
Multi-tasking in fast-paced environment
Montu is Australia's largest healthtech business focused on making alternative healthcare affordable and accessible

Job Summary

  • Montu is Australia's largest healthtech business focused on making alternative healthcare affordable and accessible.
  • The Patient Experience Specialist serves as the frontline support for patients, handling inquiries via phone and ticketing systems while coordinating between clinical and operational teams.
  • Employees enjoy benefits including a full-time work-from-home role, access to SAGED courses, and discounts through over 450 retailers.

Matching Summary

Montu is Australia's largest healthtech business focused on making alternative healthcare affordable and accessible.

Salary

Not specified; Not specified; Benefits include WFH allowance, parental leave, and wellness support

Skills & Requirements

Must-have

  • Inbound and outbound patient communication
  • Empathetic and solution-centric attitude
  • Multi-tasking in fast-paced environment

Nice-to-have

  • Previous call centre experience
  • Strong active listening techniques
  • Experience with high volume customer queries

Key Requirements

  • Demonstrated client service focus
  • Ability to manage own time effectively

Work Rights

Not specified

Tailored Resume

Cover Letter