Customer Service Executive

M&G

Stirling, United Kingdom
Hybrid
Customer and adviser communication
Handling complex enquiries
Quality and accuracy
The Customer Service Executive (CSE) contributes to a positive environment which is focussed entirely on delivering a great service experience to our customers and their advisers

Job Summary

  • The Customer Service Executive (CSE) contributes to a positive environment which is focussed entirely on delivering a great service experience to our customers and their advisers.
  • This role is a hybrid middle office position with an interesting balance of administrative tasks and customer/adviser communication.
  • Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

Matching Summary

The Customer Service Executive (CSE) contributes to a positive environment which is focussed entirely on delivering a great service experience to our customers and their advisers.

Skills & Requirements

Must-have

  • Customer and adviser communication
  • Handling complex enquiries
  • Quality and accuracy
  • Case management and ownership
  • Risk Management and escalation
  • Process and pensions knowledge

Nice-to-have

  • Team work and collaboration
  • Role modelling behaviours
  • Continuous improvement identification
  • Digital adoption encouragement

Key Requirements

  • Experience with Bonds or Annuities desirable
  • Full time only, 35 hours a week
  • Working hours between 8:30am and 5:30pm

Work Rights

Not specified

Tailored Resume

Cover Letter