Customer Service Level 2 Agent

North Carolina Department of Revenue

Raleigh, North Carolina, US
Base: $45,000 - $53,000; bonus/equity: not specifi...
Hybrid
High-volume telephone queue
Written correspondence resolution
Tax law and policy knowledge
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services

Job Summary

  • The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.
  • This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina.
  • The state of North Carolina offers excellent comprehensive benefits, including health insurance, retirement plans, and paid time off.

Matching Summary

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.

Salary

Base: $45,000 - $53,000; Bonus/Equity: Not specified; Benefits: Comprehensive state benefits package

Skills & Requirements

Must-have

  • High-volume telephone queue
  • Written correspondence resolution
  • Tax law and policy knowledge
  • Professional behavior with irate customers

Nice-to-have

  • Career advancement opportunities
  • Work-life balance focus
  • Serving North Carolina citizens

Key Requirements

  • Associate's degree or equivalent experience
  • One year of accounting-related work experience
  • Computer proficiency and word processing skills
  • Tax compliance verification required

Work Rights

Not specified

Tailored Resume

Cover Letter