Field Service Supervisor

Ziegler CAT

Des Moines, IA, United States
Base: $74,200.00 to $111,300.00; bonus/equity: not...
Field service call management
Dispatching field service technicians
Labor management
Lead a team of Field Service Technicians supporting customers’ needs by answering calls, opening service calls, managing labor, and dispatching technicians

Job Summary

  • Lead a team of Field Service Technicians supporting customers’ needs by answering calls, opening service calls, managing labor, and dispatching technicians.
  • Ensure safety and contamination control through regular inspections, site visits, and safety meetings, while also acting as a technical subject matter expert.
  • Ziegler offers a comprehensive benefits package including health insurance, PTO, paid holidays, 401(k) with match, HSA contributions, and education assistance.

Matching Summary

Lead a team of Field Service Technicians supporting customers’ needs by answering calls, opening service calls, managing labor, and dispatching technicians.

Salary

Base: $74,200.00 to $111,300.00; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, Life Insurance, PTO, Holidays, 401(k), HSA, Disability, FSA, EAP, Parental Leave, Funeral Leave, Fitness discount, Education Assistance

Skills & Requirements

Must-have

  • Field service call management
  • Dispatching field service technicians
  • Labor management
  • Parts ordering
  • Safety and contamination control
  • Technical subject matter expert

Nice-to-have

  • Customer service and problem solving
  • Leadership and coaching
  • Team morale building
  • Career development support

Key Requirements

  • 3+ years in a lead or supervisory position
  • 5+ years of relevant diesel equipment knowledge
  • High school degree required
  • Good computer skills required
  • Strong communication, customer service, and organizational skills
  • Ability to problem solve and think creatively

Work Rights

Not specified

Tailored Resume

Cover Letter