The role involves monitoring the performance and availability of all IT infrastructure, facilities, applications, and services for Solera's global platform
Job Summary
The role involves monitoring the performance and availability of all IT infrastructure, facilities, applications, and services for Solera's global platform.
Candidates will handle incoming communications from supporting teams, customers, vendors, and employees while assisting in diagnosing user desktop system issues.
The position requires ensuring that incident management processes, service request procedures, and corporate notification SLAs are strictly respected.
Matching Summary
The role involves monitoring the performance and availability of all IT infrastructure, facilities, applications, and services for Solera's global platform.
Skills & Requirements
Must-have
Monitor IT infrastructure performance
Handle incoming calls and emails
Diagnose user desktop system issues
Adhere to incident management SLAs
Participate in change control processes
Nice-to-have
Ability to multi-task effectively
Quickly adapt to changing environments
Willingness to learn in fast pace
Strong oral and written communication skills
Key Requirements
Good English language and communication skills
Working knowledge of Help Desk/Customer Support center operations