Job Summary

• Provide high quality technical support to associates in a Windows environment, troubleshooting and resolving a variety of issues while also providing basic network and system support working with responsible colleagues to maintain the infrastructure.
• Manage the lifecycle of tickets (incidents, service requests, change requests) through resolution or escalation while using Daily Management to ensure that Service Level agreements and Key Performance Indicator targets are being met and constantly improved.
• Participate and potentially lead projects - both at the local level and regional/global level and coordinating with cross functional teams to ensure project objectives are met.

Matching Summary

Skills & Requirements

Key Requirements

• 4+ years of IT experience
• Windows 10/11, Windows Server, MS Office
• Basic networking knowledge
• Ability to work independently and as part of a team
• Ability to prioritize work effectively
• Reliable transportation

Work Rights