Elavon Point Of Sale Tier 2 Technical Support Representative

U.S. Bank

United States
Base: $23-24ph; bonus/equity: not specified; benef...
Fully remote
Tier 2 technical support
Point of sale (pos) software
Troubleshooting wireless & bluetooth
Provide Tier 1 agents with mentor support when dealing with difficult or unfamiliar technical issues, serving as the process, policy and technical subject matter expert

Job Summary

  • Provide Tier 1 agents with mentor support when dealing with difficult or unfamiliar technical issues, serving as the process, policy and technical subject matter expert.
  • Monitor and respond to the inbound queue of escalation tickets within required service level thresholds, actively engaging with merchants, sales and partners to deescalate the situation and ensure technical resolution and high quality of customer satisfaction.
  • Our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

Matching Summary

Provide Tier 1 agents with mentor support when dealing with difficult or unfamiliar technical issues, serving as the process, policy and technical subject matter expert.

Salary

Base: $23-24/hour; Bonus/Equity: Not specified; Benefits: Healthcare, 401(k), Paid vacation

Skills & Requirements

Must-have

  • Tier 2 technical support
  • Point of Sale (POS) software
  • Troubleshooting wireless & Bluetooth
  • iOS operating systems support
  • Customer service oriented

Nice-to-have

  • Patience and determination
  • Ability to deescalate situations
  • Coachable and ready to learn
  • Bi-lingual (Spanish or French)

Key Requirements

  • High school diploma or equivalent
  • Two or more years customer service experience
  • Previous SaaS experience
  • Previous payments focused company experience

Work Rights

Not specified

Tailored Resume

Cover Letter