Executive Escalations Manager

rippling

Remote, , US
Base: not specified; bonus/equity: competitive equ...
Remote
Executive communication skills
Cross-functional project management
Customer-facing operations
In this highly visible role, you will be responsible for tackling complex, challenging, and often ambiguous problems and driving real improvements to the business on behalf of the Executive team at Rippling

Job Summary

  • In this highly visible role, you will be responsible for tackling complex, challenging, and often ambiguous problems and driving real improvements to the business on behalf of the Executive team at Rippling.
  • You will own end-to-end management of executive escalations, orchestrate internal stakeholders, and act as a liaison for the Executive team while partnering directly with customers to resolve critical issues.
  • The role offers a competitive salary, benefits, and equity, with opportunities to work remotely within the PST time zone.

Matching Summary

In this highly visible role, you will be responsible for tackling complex, challenging, and often ambiguous problems and driving real improvements to the business on behalf of the Executive team at Rippling.

Salary

Base: Not specified; Bonus/Equity: Competitive equity; Benefits: Competitive benefits

Skills & Requirements

Must-have

  • Executive communication skills
  • Cross-functional project management
  • Customer-facing operations
  • Root cause analysis
  • Complex problem solving
  • High-stakes stakeholder collaboration
  • Excellent written and verbal communication

Nice-to-have

  • Experience in fast-growth startup
  • Bias for action
  • Ability to influence without authority
  • Strong attention to detail
  • Collaborative team player
  • Adaptability to fast-paced environment

Key Requirements

  • 3-5 years experience in customer-facing roles
  • 1-2 years startup experience preferred
  • Executive communication skills
  • Client-facing communication skills
  • Ability to work remotely in PST timezone

Work Rights

Not specified

Tailored Resume

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