Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions
Job Summary
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
Matching Summary
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
Skills & Requirements
Must-have
On-site installation and maintenance
Hardware/software/network troubleshooting
Customer site equipment calibration
Multi-vendor systems support
Technical escalation management
Remote work option available
Travel up to 75% required
Nice-to-have
Internal technical training delivery
Collaboration with cross-functional teams
Knowledge of third-party products
Preventive maintenance advising
Lead qualification experience
Key Requirements
Bachelor's or Master's Degree or equivalent
Typically at least 4+ years relevant experience
Consent to customer/vendor credentialing requirements