Collision Csr

Gerber Collision & Glass

Base: $14 - $20 ph; bonus/equity: eligible for bon...
Not specified
Schedule appointments using ccc one system
Retrieve insurance assignments and authorization
Manage arms automated rental system
Gerber Collision & Glass is seeking a Collision Customer Service Representative (CSR) responsible for ensuring exceptional customer experiences and managing relationships with customers and insurance companies. The ideal candidate will have administrative experience, strong multitasking abilities, and a focus on customer service in a fast-paced environment

Job Summary

  • The CSR is responsible for providing an exceptional customer experience while managing relationships with customers and insurance companies.
  • Employees must ensure consistent execution of the WOW plan and utilize specific tools like CCC One and ARMS for daily operations.
  • Gerber Collision & Glass offers comprehensive benefits including medical insurance effective day one, 401(k) matching, and paid parental leave.

Matching Summary

Match Score: 85

Gerber Collision & Glass is seeking a Collision Customer Service Representative (CSR) responsible for ensuring exceptional customer experiences and managing relationships with customers and insurance companies. The ideal candidate will have administrative experience, strong multitasking abilities, and a focus on customer service in a fast-paced environment.

Salary

Base: $14 - $20 per hour; Bonus/Equity: Eligible for bonus opportunities tied to initiatives; Benefits: Comprehensive package including PTO, health insurance, and 401(k)

Skills & Requirements

Must-have

  • Schedule appointments using CCC One system
  • Retrieve insurance assignments and authorization
  • Manage ARMS automated rental system
  • Prepare repair order work packets
  • Record communication in CCC One notes

Nice-to-have

  • 1 year experience in auto body environment
  • Strong sales drive and customer service skills
  • Ability to function in fast-paced environment
  • Previous administrative assistant experience

Key Requirements

  • High School Diploma or GED required
  • Minimum 1 year administration experience
  • Valid driver's license required

Work Rights

Not specified

Tailored Resume

Cover Letter