Head Of Customer Experience, Mcl

A.P. Moller - Maersk

Base: $130,000-$150,000; bonus/equity: not specifi...
Not specified
10+ years distribution and logistics experience
Strong leadership and mentoring capabilities
Expertise in wms, tms, and yms systems
A.P. Moller - Maersk is seeking a Head of Customer Experience to lead and develop teams in their logistics and distribution operations, focusing on exceptional customer service and continuous improvement. The ideal candidate should have strong leadership skills, experience in supply chain management, and a commitment to fostering a positive workplace culture

Job Summary

  • The Head of Customer Experience is responsible for leading multiple teams to deliver exceptional results within the four-walls of Maersk Logistics and Services.
  • This role requires establishing clear delegation protocols and driving collective achievement of business targets through cross-functional collaboration.
  • Maersk offers comprehensive benefits including medical, dental, vision, a 401k with company match, and flexible work schedules when possible.

Matching Summary

Match Score: 85

A.P. Moller - Maersk is seeking a Head of Customer Experience to lead and develop teams in their logistics and distribution operations, focusing on exceptional customer service and continuous improvement. The ideal candidate should have strong leadership skills, experience in supply chain management, and a commitment to fostering a positive workplace culture.

Salary

Base: $130,000-$150,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k + Match

Skills & Requirements

Must-have

  • 10+ years distribution and logistics experience
  • Strong leadership and mentoring capabilities
  • Expertise in WMS, TMS, and YMS systems
  • Experience with supply chain risk management
  • Ability to manage executive client relationships

Nice-to-have

  • Master's degree preferred
  • Inclusive workplace culture champion
  • Advanced emotional intelligence skills
  • Bias for action in decision-making
  • Cross-functional collaboration mindset

Key Requirements

  • Bachelor's degree required; Master's preferred
  • 10+ years experience in distribution and logistics
  • Proficiency in MS Office and logistics systems (YMS, TMS, WMS)

Work Rights

Not specified

Tailored Resume

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