Sr Business Process Analyst - Knowledge Management And Ai

Workday

Fully remote
8+ years business process analyst experience
5+ years knowledge management tools
Process mapping and analysis methodologies
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for a Fortune 500 company

Job Summary

  • This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for a Fortune 500 company.
  • The successful candidate will collaborate with cross-functional teams to integrate knowledge management systems with digital AI tools for proactive issue resolution.
  • Workday offers a flexible work approach requiring at least half of the time in-office or in the field while providing trust to take risks and grow skills.

Matching Summary

This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for a Fortune 500 company.

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools
  • Process mapping and analysis methodologies
  • SQL and data visualization proficiency
  • Digital support technologies experience

Nice-to-have

  • KCS and Lean Six Sigma certification
  • AI chatbot and automated systems knowledge
  • Adaptable self-starter with curiosity
  • Experience with global customer support
  • Strong written and verbal communication

Key Requirements

  • Bachelor's degree in related field
  • 8+ years as Business Process Analyst
  • 5+ years in knowledge management tools
  • 2+ years experience with SQL
  • KCS and Lean Six Sigma certification desirable

Work Rights

Not specified

Tailored Resume

Cover Letter