Customer Experience Manager

Marqeta

Toronto, Ontario, Canada
Base: 117,300-146,600 cad; bonus/equity: annual bo...
On-site
5+ years experience in cx or client facing roles
Deep understanding of customer journey mapping
Strong analytical skills for voc data analysis
This role is responsible for transforming customer experience into a competitive advantage by orchestrating end-to-end journeys

Job Summary

  • This role is responsible for transforming customer experience into a competitive advantage by orchestrating end-to-end journeys.
  • The position involves analyzing Voice of Customer data to identify trends and root causes while developing a comprehensive CX roadmap.
  • Marqeta offers a competitive base salary range of 117,300-146,600 CAD along with equity, flexible vacation, and development dollars.

Matching Summary

This role is responsible for transforming customer experience into a competitive advantage by orchestrating end-to-end journeys.

Salary

Base: 117,300-146,600 CAD; Bonus/Equity: Annual bonuses and equity in publicly-traded company; Benefits: Multiple health insurance options, flexible vacation, retirement savings, monthly stipend

Skills & Requirements

Must-have

  • 5+ years experience in CX or client facing roles
  • Deep understanding of customer journey mapping
  • Strong analytical skills for VoC data analysis
  • Ability to translate complex data into recommendations
  • Experience with CX metrics like NPS and CSAT

Nice-to-have

  • 3+ years in fintech, banking, or payments operations
  • Experience integrating AI solutions into customer operations
  • Knowledge of telephony, CRM, and VOC systems
  • Experience managing BPO partners across geographical sites

Key Requirements

  • Bachelor degree or equivalent education
  • 5+ years of experience in CX or client facing role
  • Not specified

Work Rights

Must be located within Ontario or British Columbia, Canada

Tailored Resume

Cover Letter