Customer Experience Advisor | S1 | Retail Banking |livingston Branch

Santander

Livingston, United Kingdom
Base: £25,000; bonus/equity: not specified; benefi...
28 hours per week, rota’d schedule (monday to saturday, 8 am to 6 pm)
Proven ability to deliver outstanding customer service
Effective communication with customers
Face-to-face or telephony background
Santander is seeking a Customer Experience Advisor for their Livingston Branch, focusing on delivering exceptional customer service across various banking activities. The role involves a flexible schedule, working 28 hours per week, with an emphasis on teamwork, problem-solving, and adaptability

Job Summary

  • Santander is evolving into a technology-driven organization where employees drive a customer-centric transformation through bold thinking and innovation.
  • The role involves acting as the first point of contact for customers in branch or over the phone while assisting with transactions and protecting against fraud.
  • Employees receive a starting salary of £25,000 plus benefits including an annual cash allowance, 8% pension contribution, and comprehensive wellbeing support.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Livingston Branch, focusing on delivering exceptional customer service across various banking activities. The role involves a flexible schedule, working 28 hours per week, with an emphasis on teamwork, problem-solving, and adaptability.

Salary

Base: £25,000; Bonus/Equity: Not specified; Benefits: £500 annual cash allowance; 8% pension; healthcare; share plans

Skills & Requirements

Must-have

  • Proven ability to deliver outstanding customer service
  • Effective communication with customers
  • Face-to-face or telephony background

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Flexible can-do approach to work
  • Openness to broad range of activities

Key Requirements

  • Right to work in the UK required
  • No specific degree mentioned
  • Experience in customer service required

Work Rights

Must have right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter