Vice President, Problem Manager

Mitsubishi UFJ Financial Group

London, United Kingdom
It problem management
Regulatory compliance with dora
Incident coordination and response
The role is critical to strengthening the organisation’s operational resilience by systematically managing and mitigating IT incidents, analysing root causes, and supporting preventative measures to minimise disruptions

Job Summary

  • The role is critical to strengthening the organisation’s operational resilience by systematically managing and mitigating IT incidents, analysing root causes, and supporting preventative measures to minimise disruptions.
  • The successful candidate will work closely with cross-functional teams to ensure IT processes, controls, and practices align with regulatory requirements, safeguarding the digital platform and maintaining compliance.
  • MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count.

Matching Summary

The role is critical to strengthening the organisation’s operational resilience by systematically managing and mitigating IT incidents, analysing root causes, and supporting preventative measures to minimise disruptions.

Skills & Requirements

Must-have

  • IT Problem Management
  • Regulatory compliance with DORA
  • Incident coordination and response
  • IT risk management
  • Root cause analysis
  • ITSM tools proficiency
  • Operational resilience

Nice-to-have

  • Leadership and collaboration skills
  • Automation tools experience
  • Knowledge of ITIL, COBIT, NIST frameworks
  • Project management skills
  • Strong Microsoft Office skills
  • Experience in regulated environments

Key Requirements

  • 5+ years IT Problem Management experience
  • Degree in IT, Computer Science, or related field
  • Certifications such as ITIL, CISM, or CRISC
  • Experience with regulatory compliance in finance
  • Strong project management experience

Work Rights

Not specified

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