Principal Associate, Corporate Functions End User Support Specialist

Capital One

McLean, VA, US
Mclean, va: $108,900 - $124,300; richmond, va: $98...
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Enterprise learning management system (lms) support
Root cause analysis for user issues
Proactive improvement initiatives
** Capital One is seeking a Principal Associate for its Corporate Functions End User Support Specialist role, focused on enhancing end-user support for its Learning Management System, One Learn. The ideal candidate should have experience in operational support, problem-solving, and process optimization within a collaborative environment. **

Job Summary

  • This individual contributor will operate in a highly cross-functional environment and play a critical role in identifying trends, uncovering root causes, and driving proactive, scalable improvements and efficiencies across our learning ecosystem.
  • The role will help shape and execute our learning technology governance strategy to ensure a clean, well-maintained platform environment, strong operating standards, a high-quality learner and administrator experience, and an efficient user support model.
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Matching Summary

Match Score: 75

** Capital One is seeking a Principal Associate for its Corporate Functions End User Support Specialist role, focused on enhancing end-user support for its Learning Management System, One Learn. The ideal candidate should have experience in operational support, problem-solving, and process optimization within a collaborative environment. **

Salary

McLean, VA: $108,900 - $124,300; Richmond, VA: $98,900 - $112,900; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Enterprise Learning Management System (LMS) support
  • Root cause analysis for user issues
  • Proactive improvement initiatives
  • Cross-functional collaboration
  • Learning technology governance strategy

Nice-to-have

  • Strategic partner
  • Solutions-oriented problem solver
  • Iterative results driver
  • Proactive team player
  • Connecting dots for enhancements

Key Requirements

  • High School Diploma, GED or equivalent certification
  • At least 3 years of experience in end-user support, platform administration, or operational support for enterprise technology systems
  • At least 1 year of experience supporting process optimization initiatives that span multiple teams or stakeholders
  • Bachelor’s Degree or military experience (Preferred)
  • Experience supporting or operating a large-scale learning management system (Preferred)

Work Rights

Not specified

Tailored Resume

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