Customer Solutions Manager - Africa

Caterpillar Inc.

Onsite
Customer focus and needs analysis
Designing customer information processes
Working directly with customers
This role is part of the Customer Facing team, the engine of our business—driving growth by delivering tailored, territory-specific solutions that solve customer pain points, accelerate decision-making, and enable profitable sales execution

Job Summary

  • This role is part of the Customer Facing team, the engine of our business—driving growth by delivering tailored, territory-specific solutions that solve customer pain points, accelerate decision-making, and enable profitable sales execution.
  • The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions, and Business Enablers.
  • From day one, you’re set up to thrive at Caterpillar: onboarding support, strong mentorship, global exposure, competitive compensation, work‑life balance, and long‑term career growth in a Fortune 100 company.

Matching Summary

This role is part of the Customer Facing team, the engine of our business—driving growth by delivering tailored, territory-specific solutions that solve customer pain points, accelerate decision-making, and enable profitable sales execution.

Skills & Requirements

Must-have

  • Customer Focus and Needs Analysis
  • Designing Customer Information Processes
  • Working Directly with Customers
  • Sales and Service Support Consultation
  • Negotiating with Clients and Vendors

Nice-to-have

  • Building Sustainable Communities
  • Progress and Innovation Driven
  • Global Team Collaboration
  • Authentic and Personally Crafted Responses

Key Requirements

  • Bachelor's degree in Engineering or Business Administration
  • 5 – 7 years of experience in Sales or Account Management
  • 3 – 5 years of experience in heavy machinery applications
  • Experience working in African markets & regions
  • Fluency in English & Mandarin is a must

Work Rights

Not specified

Tailored Resume

Cover Letter