Support, diagnose, analyze, and resolve first-level user incidents and fulfill first-level user requests in compliance with CommScope Service Desk standards, policies and procedures
Job Summary
Support, diagnose, analyze, and resolve first-level user incidents and fulfill first-level user requests in compliance with CommScope Service Desk standards, policies and procedures.
Provide support via chat, telephone, email and remote support, related to workstation hardware and software, mobile devices, network connectivity, and audio, video, and web conferencing systems.
Work on one of three shifts providing 24x7x365 coverage, requiring an adaptive schedule to meet user demand.
Matching Summary
Support, diagnose, analyze, and resolve first-level user incidents and fulfill first-level user requests in compliance with CommScope Service Desk standards, policies and procedures.
Skills & Requirements
Must-have
First-level user incident resolution
User request fulfillment
Workstation hardware and software support
Network connectivity troubleshooting
Account administration
24x7x365 coverage
English language communication
Nice-to-have
Continuous improvement initiatives
Adaptable schedule
Teamwork in global environment
Customer service orientation
Desire to learn new skills
Key Requirements
ITIL® Foundation Level Certification (or equivalent)