Customer Success Manager

Bloom Energy

San Jose, CA, US
Base: $101,700.00 - $146,300.00; bonus/equity: not...
Onsite
Post-installation customer management
Cross-functional collaboration
Customer relationship management
Bloom Energy is pioneering clean, reliable, and affordable energy solutions using SOFC and SOEC technologies to empower critical industries

Job Summary

  • Bloom Energy is pioneering clean, reliable, and affordable energy solutions using SOFC and SOEC technologies to empower critical industries.
  • The Customer Success Manager will manage end-to-end customer success post-installation, acting as a primary point of contact and collaborating with various internal teams.
  • The role involves proactive customer relationship management, issue resolution, contract understanding, and leveraging tools to assess customer site health.

Matching Summary

Bloom Energy is pioneering clean, reliable, and affordable energy solutions using SOFC and SOEC technologies to empower critical industries.

Salary

Base: $101,700.00 - $146,300.00; Bonus/Equity: Not specified; Benefits: standard company benefits

Skills & Requirements

Must-have

  • Post-installation customer management
  • Cross-functional collaboration
  • Customer relationship management
  • Issue resolution and tracking
  • Customer portal administration

Nice-to-have

  • Bold thinking and innovation
  • Collaborative team environment
  • Sustainable future focus

Key Requirements

  • 5+ years client-facing experience
  • Bachelor's Degree
  • Experience with customer contracts/LTSAs
  • Experience with customer onboarding/negotiations
  • Ability to manage multiple customers/projects

Work Rights

Not specified

Tailored Resume

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