Account Support Executive

Springnature

Beijing, China
Sales planning and reporting
Contracting and invoicing processes
Customer service support
Springer Nature is a leading global publisher of research journals and books, committed to advancing knowledge and open research

Job Summary

  • Springer Nature is a leading global publisher of research journals and books, committed to advancing knowledge and open research.
  • The Account Support Executive acts as the first point of contact for customers and sales teams, focusing on non-commercial activities to ensure smooth commercial processes and high customer satisfaction.
  • The role involves close collaboration with sales, legal, product, and finance teams to support sales planning, contract execution, invoicing, compliance, and customer service.

Matching Summary

Springer Nature is a leading global publisher of research journals and books, committed to advancing knowledge and open research.

Skills & Requirements

Must-have

  • Sales planning and reporting
  • Contracting and invoicing processes
  • Customer service support
  • Compliance and quality control
  • Proficiency with MS Excel
  • Knowledge of CRM Salesforce
  • Strong numeracy skills

Nice-to-have

  • Excellent communication skills
  • Ability to work with multiple systems
  • Customer minded and cooperative
  • Time and project management experience
  • Proactive and organized working style
  • Ability to establish effective relationships

Key Requirements

  • Fluent in English and one regional language
  • Proficiency in CRM and contracting systems
  • Experience with sales and commercial processes
  • Strong attention to detail
  • Reliable and results-oriented work style

Work Rights

Not specified

Tailored Resume

Cover Letter