Patient Advocate Ii - Patient Relations

Acathospital

Base: $25.30 - $37.95; bonus/equity: not specified...
Exceptional interpersonal skills
Problem solving skills
Conflict resolution skills
Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution

Job Summary

  • Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
  • Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.

Matching Summary

Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.

Salary

Base: $25.30 - $37.95; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards

Skills & Requirements

Must-have

  • Exceptional interpersonal skills
  • Problem solving skills
  • Conflict resolution skills
  • Maintain patient confidentiality
  • Positive image projection

Nice-to-have

  • Caring and compassionate environment
  • Team player
  • Work independently
  • Gentle assertiveness
  • Work with diverse patients

Key Requirements

  • Bachelor's Degree in sociology, psychology, communications, or other human relations discipline
  • 3+ years of experience in hospital patient relations
  • Knowledge of medical terminology preferred
  • Knowledge of Medical Center service lines/chain of command preferred

Work Rights

Not specified

Tailored Resume

Cover Letter