It Service Desk Technician

IEL

Fully remote
1-3 years service desk experience
Windows 10 macos ios android support
Active directory dns dhcp knowledge
The IT Service Desk Technician provides remote and face-to-face support for enterprise end-users across multiple locations

Job Summary

  • The IT Service Desk Technician provides remote and face-to-face support for enterprise end-users across multiple locations.
  • Responsibilities include troubleshooting hardware and software issues, managing incidents, and updating asset information in the CMDB.
  • The role requires collaborating with senior team members to implement processes and create support documentation.

Matching Summary

The IT Service Desk Technician provides remote and face-to-face support for enterprise end-users across multiple locations.

Skills & Requirements

Must-have

  • 1-3 years Service Desk experience
  • Windows 10 macOS iOS Android support
  • Active Directory DNS DHCP knowledge
  • Remote tools Beyond Trust usage
  • Office 365 and workstation administration

Nice-to-have

  • Excellent written verbal communication skills
  • Ability to work independently and as part of team
  • Experience creating Knowledge Base articles
  • Trend monitoring for chronic issues
  • Telephony administration with Ring Central

Key Requirements

  • 1-3 years Service Desk or Help Desk experience
  • Proficiency with Dell and Apple hardware
  • Practical understanding of Group Policy and Active Directory
  • Prior experience supporting PC's in Windows Active Directory environment
  • US Based Employees requirement

Work Rights

US Based Employees

Tailored Resume

Cover Letter