Customer Success Specialist

Shell Energy UK

Dela Rosa, Philippines
Base: competitive starting salary; bonus/equity: a...
Fully remote
Customer service ethic
Order to delivery process
Effective communication skills
This role delivers high quality frontline customer service to support International Aviation Americas customers by managing customer portfolios and driving accountability for best-in-class customer experience

Job Summary

  • This role delivers high quality frontline customer service to support International Aviation Americas customers by managing customer portfolios and driving accountability for best-in-class customer experience.
  • Shell offers opportunities to develop skills in a value-led culture that encourages honesty, integrity, and respect, with flexible working hours and competitive pay and benefits.
  • Shell Business Operations Manila provides a diverse and inclusive environment focused on operational excellence in Finance, HR, Customer Service, and Procurement.

Matching Summary

This role delivers high quality frontline customer service to support International Aviation Americas customers by managing customer portfolios and driving accountability for best-in-class customer experience.

Salary

Base: Competitive starting salary; Bonus/Equity: Annual performance related salary increase; Benefits: Paid parental leave, flexible working hours, remote/mobile working options

Skills & Requirements

Must-have

  • Customer service ethic
  • Order to Delivery process
  • Effective communication skills
  • Issue resolution expertise
  • Contract and pricing management
  • Data integrity management

Nice-to-have

  • Resilience and patience
  • Continuous improvement mindset
  • Ability to work with diverse customers
  • Willingness to be coached
  • Shell Brand Ambassador role

Key Requirements

  • Bachelor's degree or equivalent experience
  • Previous customer service or operations experience
  • English language proficiency C1
  • Customer language proficiency B2
  • Ability to work within company policies and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter