Salesforce is seeking a Customer Success Manager specializing in Life Sciences to enhance customer relationships and ensure optimal use of their platform. The role requires significant experience in customer success and a strong understanding of Salesforce products, particularly within the life sciences sector
Job Summary
This role serves as a trusted advisor and named resource for enterprise Life Sciences customers to maximize their Salesforce investment.
The position requires deep technical knowledge of the Salesforce platform, including Service Cloud features like Omni-Channel and Field Service Lightning.
Salesforce offers comprehensive benefits including medical, dental, vision, mental health support, paid parental leave, and an employee stock purchasing program.
Matching Summary
Match Score: 85
Salesforce is seeking a Customer Success Manager specializing in Life Sciences to enhance customer relationships and ensure optimal use of their platform. The role requires significant experience in customer success and a strong understanding of Salesforce products, particularly within the life sciences sector.
Salary
Base: $123,100 - $227,000 annually; Location-specific: $147,400 - $247,900 in CA/NY/selected cities; Bonus/Equity: Not specified in base range
Skills & Requirements
Must-have
6+ years Customer Success or SaaS experience
Deep Salesforce Service Cloud expertise
Enterprise-level customer relationship management
C-Level executive communication skills
Multi-cloud orchestration capabilities
Nice-to-have
Strong consultative and communication skills
Experience with Agentforce and Data Cloud
Proven track record of driving business value
Ability to facilitate difficult discussions
Passion for AI and workforce transformation
Key Requirements
6+ years relevant industry expertise
3-4 years deep Salesforce Service Cloud experience
Knowledge of advanced Service Cloud features
Executive-level interpersonal and presentation skills
Office-flexible role requiring 3 days in-office weekly