Help Desk Support Officer , Marine Parade

WSH EXPERTS PTE. LTD.

Singapore
Install and configure windows and macos operating systems
Support dell, lenovo, hp, and apple devices
Manage microsoft 365 software and services
The role involves providing comprehensive technical support for a variety of notebook and desktop devices including Dell, Lenovo, HP, and Apple

Job Summary

  • The role involves providing comprehensive technical support for a variety of notebook and desktop devices including Dell, Lenovo, HP, and Apple.
  • Candidates will be responsible for installing, configuring, and supporting Microsoft Windows and Apple MacOS user operating systems.
  • The position requires attending to all Information Technology Service Management tickets and resolving them according to defined SLAs.

Matching Summary

Match Score: 85

The role involves providing comprehensive technical support for a variety of notebook and desktop devices including Dell, Lenovo, HP, and Apple.

Skills & Requirements

Must-have

  • Install and configure Windows and MacOS operating systems
  • Support Dell, Lenovo, HP, and Apple devices
  • Manage Microsoft 365 software and services
  • Resolve ITSM tickets within SLA requirements

Nice-to-have

  • Experience with third-party software installation
  • Strong customer service orientation
  • Ability to work islandwide locations

Key Requirements

  • None specified in posting

Work Rights

Not specified

Tailored Resume

Cover Letter